FAQs
Opening Hours
WHEN ARE YOU OPEN?
Our self storage facility is open 365 days a year between 5am and 11pm.
Our phone lines are open Monday - Friday, 9am-5pm.
WHAT HAPPENS IF I AM IN MY UNIT AFTER CLOSING TIME?
You can exit your unit but you will not be able to re-enter until opening time the following day.
Booking my unit
HOW DO I BOOK MY STORAGE UNIT?
For the best prices and to view available units book online to reserve your unit.
WHAT PAYMENT OPTIONS ARE THERE?
You can pay using any major debit or credit card. All payments are made online.
CAN I CANCEL BEFORE I MOVE IN EVEN THOUGH I HAVE SENT MY PAYMENT DETAILS?
Yes. To cancel your booking either log into your Storage Den account online or call us on 07746251648. You will not be charged if you cancel more than 24 hours before your move in date.
CAN I CHANGE MY PAYMENT CARD?
Yes. Log into your Storage Den account, click on 'View Payment Details' and add a new card.
Moving in
DO I NEED TO PROVIDE ANY ID BEFORE MOVING IN?
Yes, you will be asked to provide and upload a form of identification, proof of address and a copy of your contents insurance documents, unless you are purchasing insurance through Storage Den. You will also be asked to read and sign a monthly contract.
HOW DO I ENTER MY UNIT?
At Storage Den, you can enter the facility and your unit using only your mobile phone. On the morning of your move in date, you will receive a text message to your mobile phone with instructions on how to set this up. It will require the download of the Nokē app from either the Apple or Android app stores. Downloading the app and gaining access is simple, but if you do need any help please do not hesitate to call during our office hours.
When accessing the facility, the roller shutters and the security gate will close automatically.
Please ensure the entrances are left clear and do not deliberately block the sensors to try to keep the doors open.
WHO CAN ACCESS MY UNIT?
Only you can control who will have access to your unit. If you wish to share entry to your unit with a friend, colleague, family member or removal company, you can do this on the app by selecting the middle tab located along the bottom of the home screen. You can revoke access of anyone who you have previously granted.
EXITING THE FACILITY
If using the pedestrian door, please make sure this closes behind you.
To open the security gate when leaving the premises, simply drive up to the gate. The gate will automatically close after you exit.
If using the pedestrian door, please make sure this closes behind you.
To open the security gate when leaving the premises, simply drive up to the gate. The gate will automatically close after you exit.
Packing and unloading my items for storage
IS THERE ANYONE ON SITE TO HELP ME UNLOAD OR PACK MY BELONGINGS?
Customers should plan to unload or pack their belongings themselves (unless they have hired a removal company to help with this).
ARE THERE ANY TROLLEYS AT THE SITE TO AID WITH UNLOADING/PACKING?
Trolleys are provided at the facility inside the western roller door entrance for use of our customers. Please return these to the allocated areas when finished.
CAN I TAKE MY CAR INTO THE LOADING BAY?
Customers are not permitted to drive any vehicle into the loading bay to help with loading/unloading. Vehicles may be parked outside the building and trolleys brought to the edge of the loading bay.
Customers are not permitted to drive any vehicle into the loading bay to help with loading/unloading. Vehicles may be parked outside the building and trolleys brought to the edge of the loading bay.
HOW SHOULD I STORE FURNITURE OR ELECTRONICS?
Cover soft furnishings such as sofas and mattresses with suitable protective covers. For hard furnishings, bubble wrap should be used to avoid any damage when storing.
Electronic items should have batteries removed during long term storage. Ideally items should be wrapped in breathable fabric and stored in sturdy boxes with silica gel packets to protect from any moisture in the air.
Electronic items should have batteries removed during long term storage. Ideally items should be wrapped in breathable fabric and stored in sturdy boxes with silica gel packets to protect from any moisture in the air.
Moving out
If you are vacating your storage unit, log into your Storage Den account online and cancel. If you require any assistance, call us on 07746251648.
Customers should leave their storage unit in a tidy state and free of any belongings or waste upon exit.
Customers can move out at any time, however, payments are made monthly in advance and are non-refundable.
Insurance/Contents Protection
We need to ensure all customers have valid and adequate cover for their goods while storing with us.
We would always recommend using our own specialist self storage contents protection provided through our Enhanced Liability Service (StoreProtect), which in the event of a claim, will provide you with both the appropriate cover. Some third party policies may not be able to provide the same level of service in processing a claim.
Further, not all household insurances will cover you whilst your possessions are in a storage facility. Usually, "contents away from home" does not cover in self storage.
If choosing your own insurance cover, your policy must provide the same level of cover as our Enhanced Liability service. Your documentation., certificate, cover note and correspondence from your broker must be checked to ensure it covers the following cover:
- actual physical loss of or damage to your goods caused by fire, lightning, aircraft explosion, earthquake, riot, strike, civil commotion, malicious damage, storm, flood, ingress of water or other liquid substance, mould, mildew, burst pipes, escape of water from fixed installations, moth, insect or vermin damage caused by an external source, impact by vehicles, and theft accompanies by forcible and violent entry or exit from the building or storage room.
- the certificate must state that it covers goods stored in 'any unspecified warehouse or storage unit' or 'anywhere in the UK' or the certificate must name the store you are storing at and the full postal address of the premises.
- the certificate needs to be in the name of the Customer on the Licence or the Customer noted on the Licence, as owner of the goods.
- In addition, you will have needed to complete your storage inventory, which should identify any valuable items you have placed in storage. It is your responsibility to keep your policy documentation valid and up to date.
Fire Exits
There are multiple fire exits from the building (one at the rear of the premises and one on the 'B' corridor). Please note these doors are alarmed and if opened will result in the alarm being sounded and an in person response. Any non-emergency use of the fire exits will result in a call out charge being issued.
Do you provide external storage?
We currently only provide internal storage units however we are currently have a waiting list for external drive-up storage units. If you would like to register your interest please email support@storageden.co.uk.
Climate Control?
Our facility is not climate controlled.